As the Owner/Operator of 1st Chance Garage, I am an ASE Certified Automotive Technician. I have an Associate’s Degree in Automotive Service Technology, Bachelor’s Degree in General Studies with a concentration in Secondary Vocational Education and Automotive Service Technology and Graduate Credits.
I have worked in the automotive industry my entire adult life in many capacities beginning with assembly line tooling design. For the last ten years I have been teaching Automotive Service Technology to high school and college students. Now retired from teaching I can enjoy having my own automotive repair business.
-Dennis Kenny Jr, Owner/Operator
The mission of 1st Chance Garage is to establish a loyal customer base by providing timely, honest, reliable, personable and reasonable automotive repair services
Company Goals and Objectives
The goal of 1st Chance Garage is to be a fair, honest, reasonable and reliable automotive repair shop where customers feel valued for their trust in our company.
To achieve this goal, 1st Chance Garage will strive for a 90% customer loyalty base as a measure of satisfaction. An additional measure of satisfaction will be to have a 50% customer referral rate.
Return customers are the sign of success. Do the job right and do it right the first time. Ensure the customer’s vehicle receives the utmost attention and a thorough evaluation to promote safety in operation. Effective communication promotes relationships, so be sure the customer is adequately informed
Now expanding, we are adding new equipment to provide a full line of services within the Certification areas of
- Suspension and Steering
- Electrical/Electronic Systems
- Engine Performance
- Auto Maintenance & Light Repair
Including the addition of another lift, welder, alignment machine and rack.
In addition we will soon have the equipment to do mounting and balancing of your winter tires.
We are a member of the Lake City Chamber of Commerce and a State of Michigan Motor Vehicle Mechanic Certification and Registered Repair Facility.